Effective Date: 07/09/2023
Information We Collect:
Personal Information: When you visit our Website, we may collect certain personally identifiable information, such as your name, email address, postal address, phone number, and payment details. This information is necessary for processing your orders, providing customer support, and fulfilling our contractual obligations.
We may also collect non-personal information, such as your IP address, browser type, device information, and browsing patterns. This data helps us improve our Website, customize your experience, and analyze trends.
Use of Information:
We may use the personal information we collect to process and fulfill your orders, communicate with you about your purchases, and provide customer support.
We may use your email address to send you promotional offers, updates, and newsletters, but you can opt out of receiving such communications at any time.
Non-personal information may be used for analytics, website optimisation, and to enhance your browsing experience.
Information Sharing and Disclosure:
We may share your personal information with trusted third-party service providers who assist us in operating our Website, processing payments, and delivering products.
We may disclose personal information if required by law, to protect our rights, or to comply with a judicial proceeding, court order, or legal process.
We do not sell, rent, or trade your personal information to third parties for their marketing purposes.
We implement industry-standard security measures to protect your personal information from unauthorised access, alteration, disclosure, or destruction.
However, please note that no method of data transmission over the internet or electronic storage is 100% secure, and we cannot guarantee absolute security of your information.
As an international sales website, your personal information may be transferred to and stored on servers located outside your country of residence. By using our Website, you consent to the transfer of your information to these locations.
You have the right to review, update, and correct your personal information by contacting us directly.
You may choose to opt out of receiving promotional emails by following the instructions provided in the communication or by contacting us.
You can disable cookies or adjust your browser settings to reject certain tracking technologies, but this may affect your experience on our Website.
Our Website is not intended for individuals under the age of 18. We do not knowingly collect personal information from children. If you believe that we have inadvertently collected information from a child, please contact us immediately.
We may record calls for the following purpose:
Quality Assurance. Call recordings are used to monitor and improve the quality of our customer service and support.
Training. Our representatives may use call recordings for training and development purposes to better assist you in the future.
Verification. Call recordings may be used to verify the accuracy of information exchanged during the call.
Dispute Resolution. In the event of a dispute, call recordings may be reviewed for clarification.